Sales Support Assistant Germany

Creators and distributors of successful decorative collections for home & garden

Would you like to work for one of the biggest importers of decorative items?

With our enthusiastic team of 260 professionals, we design, collect and sell our products worldwide. Our modern head-office and showroom are located in Reeuwijk.

Working at Edelman offers you the opportunity to join an international and inspiring organisation with plenty of opportunities for personal development. Our mission is: ‘To make the world in and around the home a more beautiful place in all seasons’. We do all this with great pleasure. Interested? Check out these links for an impression of our company; https://youtu.be/zda0RYYNDJ4 and https://youtu.be/TWUmyJv-2f4

If you can identify with our mission and the vacancy below, then we would like to meet you!

For our Sales Support Export department we are looking for a Sales Support Assistant Germany

In this position you will fall under the Team Leader Sales Support DACH. You will work closely with your direct colleagues in sales support in Reeuwijk and in Homburg (DE) and with the Sales team DACH. You are responsible for your own customer portfolio and for achieving targets in terms of customer satisfaction and turnover of our customers in various countries.

What will you be doing?

• You are the first point of contact for our customers; you inform customers about our assortment, stock positions, prices and conditions for delivery and service
• You ensure that all data per customer is recorded correctly and on time in the ERP system (Microsoft Dynamics AX 2012) and support the creation of quotations.
• You take care of all administrative tasks within the department, such as the accurate and timely processing of orders, requests for credit notes and requests for promotional material.
• You send order confirmations and monitor customer orders in terms of delivery time and specific customer requirements (in consultation with the Planning Department).
• You ensure correct handling of complaints and take action together with Sales to prevent future complaints and increase customer satisfaction.

Who are we looking for?

• At Edelman, providing service and quality to our customers is key. We are looking for a new professional with a result-oriented and customer-oriented attitude. You work accurately and with attention to detail
• You are a team player, but can also work well independently. You can plan and organize well, you think in solutions and you have initiative
• We expect excellent oral and written communication skills in German (pre is native), Dutch and preferably English.
• Knowledge of Office programs such as Word and Excel and of course administrative processes
• Given the weight of the client portfolio is HBO level with several years of relevant work experience desirable

Our offer:

Working at Edelman means, among other things:

• Working at one of the fastest growing lifestyle companies
• Free sports after work
• International company with a good working atmosphere where hard work and fun go together
• 27/28/29 vacation days per year
• Nice company parties and staff activities
• Premium-free pension
• Discount on the purchase of our products
• A fun job where you work with beautiful products!

The Edelman product range is characterised by high-quality products made of ceramics, glass and metal. Edelman has a wide range of Christmas items, including Christmas trees from Triumph Tree & Black Box Trees, lighting from Luca Lighting, ornaments from House of Seasons and the miniature world of Luville Collectables. In addition, Edelman offers an extensive range of home accessories and artificial flowers, plants and trees from Mica Decorations. The Mood Collection offers a broad assortment of home textiles including cushions, garden cushions and table linen. All items come in vibrant colours and textures.

Are you interested in this role and do you meet the profile? Send an email with your motivational letter and CV to the HR Department: werken@edelman.nl. For questions about the position, please contact Renate Oudijk (HR Employee).