Teamleader Sales Operations France

40 Hours

Creators and distributors of successful decorative collections for home & garden

Would you like to work for one of the biggest importers of decorative items?

With our enthusiastic team of 263 professionals, we design, collect and sell our products worldwide. Our modern head-office and showroom are located in Reeuwijk.

The Edelman product range is characterised by high-quality products made of ceramics, glass and metal. Edelman has a wide range of Christmas items, including Christmas trees from Triumph Tree & Black Box Trees, lighting from Luca Lighting, ornaments from House of Seasons and the miniature world of Luville Collectables. In addition, Edelman offers an extensive range of home accessories and artificial flowers, plants and trees from Mica Decorations. The Mood Collection offers a broad assortment of home textiles including cushions, garden cushions and table linen. All items come in vibrant colours and textures.

Working at Edelman offers you the opportunity to join an international and inspiring organisation with plenty of opportunities for personal development. Our mission is: ‘To make the world in and around the home a more beautiful place in all seasons’. We do all this with great pleasure. If you can identify with our mission and the vacancy below, then we would like to meet you!

For our Sales Operations Department France we are seeking a Team Leader Sales Support France

In this role as Team Leader Sales Operations France you will be responsible for managing and supporting the staff in the Sales Operations Team France.

What will you do?

  • In addition to your own group of customers, together with the Manager Sales Operations you will ensure that your team is perfectly aligned with the Sales team, with which you work together and support fully
  • Together with your team you will further develop the customer relationships, maintain the customer details and manage your complete “order 2 cash” process in the ERP system (Microsoft Dynamics AX) and a planning tool developed in-house
  • The team comprises 5 FTE, of varying ages and experience. You will coordinate, coach and lead the team so that their activities are well-coordinated and adequate personnel are present both in quantitative and qualitative terms
  • You will coach and support the Sales Operation employees, including around service focus and administrative capabilities. You ensure that the correct information and meetings are in place and stimulate mutual cooperation and knowledge transfer
  • Together with the relevant Sales Operation staff member you intervene in the event of organisational and cooperation issues both in your own team and the department, as well as outside. You supervise the execution and implementation of the objectives, intervening as necessary
  • You also put together the assessment, coaching and development discussions together with the Manager Sales Operations, and carry them out yourself or together with the Manager
  • You are responsible for timely notification of issues before escalation occurs. You have a problem-solving approach and see escalating issues as challenges to be resolved in the best possible way for all parties

Who are we looking for?

  • Professionally educated level of working and thinking
  • Good communication skills in French and Dutch, both written and spoken. English is a plus
  • Good Excel capabilities
  • Knowledge of an ERP system, for example Microsoft Dynamics AX, Navision, SAP, JD Edwards, Exact or Unit4
  • Some experience in a similar role in customer service, call centre or sales support

What can you do?

  • Have fun together with us
  • You are hands-on and can work independently
  • Quickly get the hang of an IT system and make it work for you
  • Lead
  • Coach & work together
  • Monitor daily progress
  • Be flexible & customer-focused
  • Plan & organise
  • Take decisions

Our offer:

Working at Edelman means, among other things:

  • Working at one of the fastest growing lifestyle companies
  • Free sports after work
  • International company with a good working atmosphere where hard work and fun go together
  • 27/28/29 vacation days per year
  • Nice company parties, a Christmas package
  • Premium-free pension
  • Discount on the purchase of our products
  • A fun job where you work with beautiful products!

Are you interested in this role and do you meet the profile? Send an email with your motivational letter and CV to the HR Department: For questions about the position, please contact Mariella Deinum (HR Advisor).

Voor een impressie van ons mooie bedrijf, bekijk de link


Questions about this vacancy?

Mariella Deinum

Application Process

  • apply

    You’ve applied? We’ll review your application and get back to you as soon as possible to let you know if you fit the profile.

  • interview
    First interview

    Our HR department will contact you to make an appointment. In this interview we want to get to know you better and answer any of the questions you have. You will speak with our HR department and the manager of the department you are applying for.

  • interview
    Second interview

    Our HR department and a future colleague of your department will ask you questions about your experience and skills for the position you applied for.

  • reference
    Reference check

    We will check your references

  • offer

    We will make you an offer and looking forward seeing you working at Edelman

  • hired

    You're hired.