Servicedesk – and Workstation Administrator


Creators and distributors of successful decorative collections for home & garden

Would you like to work for one of the biggest importers of decorative items?

With our enthusiastic team of 263 professionals, we design, collect and sell our products worldwide. Our modern head-office and showroom are located in Reeuwijk.

The Edelman product range is characterised by high-quality products made of ceramics, glass and metal. Edelman has a wide range of Christmas items, including Christmas trees from Triumph Tree & Black Box Trees, lighting from Luca Lighting, ornaments from House of Seasons and the miniature world of Luville Collectables. In addition, Edelman offers an extensive range of home accessories and artificial flowers, plants and trees from Mica Decorations. The Mood Collection offers a broad assortment of home textiles including cushions, garden cushions and table linen. All items come in vibrant colours and textures. And we also have our Casa Vivante collection of home accessories.

Working at Edelman offers you the opportunity to join an international and inspiring organisation with plenty of opportunities for personal development. Our mission is: ‘To make the world in and around the home a more beautiful place in all seasons’. We do all this with great pleasure. If you can identify with our mission and the vacancy below, then we would like to meet you!

For our IT department we are looking for a fulltime:

Servicedesk – and Workstation Administrator

In this position you are, in a small team, responsible for the support, availability, proper functioning and proper use of Edelman equipment and software.

What will you do?

  • First line support; accepting, analysing and solving malfunctions and instructing users. Keeping the helpdesk application (incidents) and documentation (e.g. assets and work instructions) up-to-date
  • Workstation management; ordering, installing and supplying computer equipment. Carrying out and following up repairs/changes (or having them carried out). Creating and testing images and updates. Creating and maintaining user accounts/permissions in various systems. Management of fixed and mobile telephone connections. Management of policies and applications, also on RDS, in cooperation with external partners. Advising users on the use of the systems and applications.
  • Trade fairs; building and supporting IT systems at trade fairs
  • Innovating systems; translating user needs and developments in the market into changes in system requirements, hardware or software. Making improvement proposals on the basis of own expertise.
  • Supplier relations; requesting and assessing quotations and (potential) suppliers. Maintaining relationships with suppliers and monitoring supplier performance

Who are we looking for:

  • MBO+ work and thinking level, preferably in the IT field
  • Minimum of 2 years’ experience as a Helpdesk employee, Workspace administrator
  • Relevant knowledge of hardware, software networks and communication / internet
  • You are enterprising and result oriented
  • Customer-oriented, service-oriented and communicative
  • Capable of dealing with the dynamics of our organisation
  • You can function well in a team as well as independently
  • Good command of the Dutch and English languages, orally and in writing

Our offer:

  • Working at Edelman means, among other things:
  • Working at one of the fastest growing lifestyle companies
  • Free sports after work
  • International company with a good working atmosphere where hard work and fun go together
  • 27/28/29 vacation days per year
  • Nice company parties, a Christmas package
  • Premium-free pension
  • Discount on the purchase of our products
  • A fun job where you work with beautiful products!

Are you interested in this role and do you meet the profile? Send an email with your motivational letter and CV to the HR Department: For questions about the position, please contact Mariella Deinum (HR Advisor).

For an impression of our beautiful company, check out the link


Questions about this vacancy?

Mariella Deinum

Application Process

  • apply

    You’ve applied? We’ll review your application and get back to you as soon as possible to let you know if you fit the profile.

  • interview
    First interview

    Our HR department will contact you to make an appointment. In this interview we want to get to know you better and answer any of the questions you have. You will speak with our HR department and the manager of the department you are applying for.

  • interview
    Second interview

    Our HR department and a future colleague of your department will ask you questions about your experience and skills for the position you applied for.

  • reference
    Reference check

    We will check your references

  • offer

    We will make you an offer and looking forward seeing you working at Edelman

  • hired

    You're hired.